Spa Receptionist

Thompson San Antonio Riverwalk; San Antonio (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Retail commission

Service charges

Job summary

Thompson San Antonio Riverwalk's Spa is seeking a friendly Spa Receptionist to greet guests, book appointments, and guide them to treatment areas, delivering the pampered experience guests expect. You will handle payments, provide information on services and products, and support a professional spa environment; prior spa or customer service experience is valued, with opportunities for commissions.

The role requires excellent communication, attention to detail, and a positive, guest-focused

Qualifications

• Must be detail oriented and have excellent communication skills.
• Previous experience in the spa or salon industry preferred.
• Previous customer service required.
• Industry related certifications or education a plus.
• Must be capable of answering phones and using a computer.

Responsibilities

• Answer telephones in friendly and courteous manner, providing information, schedule appointments and taking notes.
• Complete payment transactions prior or post a guests spa/salon treatment
• Assist in the professional and clean image of all spa and surrounding facilities
• Communicate all necessary guest information, allergies, and request to the appropriate service provider
• Assist with other Spa duties as needed

Skills

Excellent communication

Detail oriented

Customer service

Phone etiquette

Tools

POS system

Computer literacy

Job description

Job Title: Spa Receptionist

Reports to: Director of Spa & Wellness

Department: Spa

We are currently seeking a Spa Receptionist to provide genuine hospitality and the highest quality of service to our guests. As a member of our Spa team, the Spa Receptionist will work to ensure that guests receive the pampered, relaxing, and rejuvenating experience they are seeking. You will be responsible for booking appointments, greeting guests upon arrival, and escorting guests to treatment areas. You will also use your knowledge to provide information about spa services, treatments, and products. This position is eligible for retail commission and service charges.

Responsibilities

• Answer telephones in friendly and courteous manner, providing information, schedule appointments and taking the necessary notes
• Complete payment transactions prior or post a guests spa/salon treatment
• Assist in the professional and clean image of all spa and surrounding facilities
• Communicate all necessary guest information, allergies, and request to the appropriate service provider
• Assist with other Spa duties as needed

Qualifications

• Must be detail oriented and have excellent communication skills
• Previous experience in the spa or salon industry preferred
• Previous customer service required
• Industry related certifications or education a plus
• Must be capable of answering phones and using a computer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.