Spa Concierge & Appointment Specialist

Life Time, Inc.; Plano (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Life Time, Inc. is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, and direct them to the right team while maintaining a cheerful demeanor. The role also supports the Department Head with filing and office duties.

You will schedule appointments, explain Life Spa products and services, and suggest upgrades. Strong computer skills with Microsoft Office help manage emails and scheduling; CPR/AED certification is required within 30 days.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Skills

Customer service

Receptionist experience

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time, Inc. is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, and direct them to the right team while maintaining a cheerful demeanor. The role also supports the Department Head with filing and office duties.

You will schedule appointments, explain Life Spa products and services, and suggest upgrades. Strong computer skills with Microsoft Office help manage emails and scheduling; CPR/AED certification is required within 30 days.