LifeSpa Concierge & Appointment Coordinator

Life Time Inc.; Westlake (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. seeks a LifeSpa Coordinator to manage the phone system, greet callers, and route them to the appropriate personnel. You will assist the Department Head with filing and general office duties, maintaining a cheerful, service-oriented attitude.

Responsibilities include scheduling LifeSpa appointments, explaining products and services, suggesting upgrades, and completing confirmation calls while upholding safety procedures. Prior CPR/AED certification within 30 days is preferred.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• CPR and AED certified within 30 days of hire.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Ability to stand, walk, lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and service members in a friendly, professional manner.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products and services to guests and assist with determining needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and schedule appointments according to procedures.
• Adhere to safety rules using all required safety devices.

Skills

Customer service

CPR AED

Microsoft Office

Excel

PowerPoint

Outlook

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. seeks a LifeSpa Coordinator to manage the phone system, greet callers, and route them to the appropriate personnel. You will assist the Department Head with filing and general office duties, maintaining a cheerful, service-oriented attitude.

Responsibilities include scheduling LifeSpa appointments, explaining products and services, suggesting upgrades, and completing confirmation calls while upholding safety procedures. Prior CPR/AED certification within 30 days is preferred.