LifeSpa Concierge & Appointment Specialist

Life Time, Inc.; Naperville (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and a

401(k) retirement savings plan with 회사

Training and professional development

Paid sick leave

Job summary

Life Time, Inc. is seeking a LifeSpa Coordinator to manage the front-desk telephone system and direct calls to the appropriate personnel with a cheerful, professional attitude. The role supports the Department Head with filing and general office duties as needed.

Responsibilities include greeting callers, scheduling LifeSpa appointments, explaining products and services, and suggesting upgrades. CPR/AED certification within 30 days is required; 1 year of customer service experience is preferred.

Qualifications

• High school diploma or GED is required.
• 1 year of customer service experience is required.
• CPR and AED certification within 30 days of hire is required.
• Proficiency with Microsoft Office suite (Excel, PowerPoint, Outlook) is preferred.

Responsibilities

• Answer incoming calls and greet callers in a friendly, professional manner.
• Schedule appointments and convert LifeSpa inquiries into bookings.
• Explain Life Spa products, services, and treatments to guests and assess needs.
• Suggest upgrades or add-ons to products and services.
• Complete outbound confirmation calls and scheduling communications.
• Comply with company safety rules and use required safety devices.

Skills

Calculate figures

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time, Inc. is seeking a LifeSpa Coordinator to manage the front-desk telephone system and direct calls to the appropriate personnel with a cheerful, professional attitude. The role supports the Department Head with filing and general office duties as needed.

Responsibilities include greeting callers, scheduling LifeSpa appointments, explaining products and services, and suggesting upgrades. CPR/AED certification within 30 days is required; 1 year of customer service experience is preferred.