Spa Clinic Operations & Growth Manager

Massage Envy; Chester (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Healthcare plans

401(k)

Paid time off

Referral bonus

Training program

Free monthly service

Product discounts 30%

Job summary

Massage Envy is seeking a results-driven Operations Manager to lead daily clinic operations, drive membership growth, and ensure exceptional member experiences in a high-volume setting. You will oversee staff, scheduling, inventory, and compliance while partnering with the franchise owner on performance goals.

The role emphasizes financial acumen, team development, and a customer-centric mindset to maintain Massage Envy’s standards of service and care.

Qualifications

• Proven leadership experience in a senior management role.
• Experience overseeing daily operations in high-volume service businesses.
• Ability to read and analyze budgets and P&L statements.
• Track record of recruiting, training, and mentoring teams.
• Strong customer service focus and issue resolution.

Responsibilities

• Lead daily clinic operations ensuring seamless service to members and guests.
• Drive sales, membership growth, and retail revenue with the franchise owner.
• Oversee financial transactions and maintain accurate records.
• Manage inventory levels and prevent overstocking.
• Ensure compliance with labor laws and licensing requirements.

Skills

Leadership

Operations

Financial Acumen

Team Development

Customer Service

Strategic Thinking

Adaptability

Job description

Massage Envy is seeking a results-driven Operations Manager to lead daily clinic operations, drive membership growth, and ensure exceptional member experiences in a high-volume setting. You will oversee staff, scheduling, inventory, and compliance while partnering with the franchise owner on performance goals.

The role emphasizes financial acumen, team development, and a customer-centric mindset to maintain Massage Envy’s standards of service and care.