Spa Operations & Growth Manager — Elevate Membership

Massage Envy; Metuchen (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay salary plus bonus

Healthcare including medical, dental,

401(k)

Paid time off for full time employees

Employee referral bonus program

In-depth product and service training

Free massage, skincare or stretch each

30% off all products

Job summary

Massage Envy Metuchen is seeking an experienced Operations Manager to lead daily clinic operations, ensure exceptional member service, and drive membership sales. You will collaborate with the franchise owner to set performance goals and monitor financial results.

The role requires 3+ years in a senior management position in a service-focused business, with strong leadership, scheduling, inventory control, and compliance handling. A dynamic, guest‑centered culture awaits.

Qualifications

• Minimum 3 years in a senior management role in a service-focused business.
• Oversee daily operations, scheduling, inventory, and compliance.
• Strong customer service orientation and leadership skills.

Responsibilities

• Lead Daily Operations: Oversee all clinic operations and service delivery.
• Drive Sales and Membership Growth: Implement strategies with the owner to boost revenue.
• Manage Financial Transactions: Handle deposits and monitor financial performance.
• Oversee Inventory Management: Maintain appropriate product levels and reordering.
• Ensure Compliance: Adhere to regulations for massage therapists and estheticians.
• Develop and Train Staff: Recruit, train, and coach team members.
• Schedule Management: Create and adjust staff schedules as needed.
• Foster Workplace Culture: Promote a positive, inclusive environment.

Skills

Leadership

Operations

Budgeting

Staffing

Customer Focus

Strategic Thinking

Adaptability

Job description

Massage Envy Metuchen is seeking an experienced Operations Manager to lead daily clinic operations, ensure exceptional member service, and drive membership sales. You will collaborate with the franchise owner to set performance goals and monitor financial results.

The role requires 3+ years in a senior management position in a service-focused business, with strong leadership, scheduling, inventory control, and compliance handling. A dynamic, guest‑centered culture awaits.