Clinic Operations Manager: Lead Sales & Team Growth

Massage Envy; South Pasadena (CA); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary + monthly bonuses

Complimentary membership, services & 0

Employee Assistance Program

Leadership training & development

Opportunity to advance into local and

Résumé du poste

Massage Envy is seeking an experienced Assistant General Manager (AGM) to support daily clinic operations, drive sales, and lead staff to deliver exceptional customer experiences. You will assist with hiring, coaching, and training, while focusing on front-desk performance and profitability.

The role offers leadership growth within a fast-growing national brand with a family atmosphere. Responsibilities include coaching customer service, building a sales culture, managing schedules and payroll,

Qualifications

• AA (Associate Degree) and BA (Bachelor) preferred.
• Schedule flexibility for nights and weekends.
• Professionalism and customer service focus.
• Strong communication, verbal and written.

Responsabilités

• Coach and train customer service mindset.
• Handle escalated customer situations.
• Develop and foster a sales culture.
• Maintain sales closing of 18%+.
• Attract and retain talent; support and develop team.
• Complete inventory and payroll tasks on time.
• Manage employee schedules and time off requests.
• Hire, onboard, and train employees.

Connaissances

Customer service

Leadership

Sales

Communication skills

Team development

Formation

AA degree preferred

BA degree preferred

Outils

Excel

Word

Outlook

PowerPoint

Description du poste

Massage Envy is seeking an experienced Assistant General Manager (AGM) to support daily clinic operations, drive sales, and lead staff to deliver exceptional customer experiences. You will assist with hiring, coaching, and training, while focusing on front-desk performance and profitability.

The role offers leadership growth within a fast-growing national brand with a family atmosphere. Responsibilities include coaching customer service, building a sales culture, managing schedules and payroll,