Solutions Engineering Lead - AI, GTM & Global Teams

Fin; San Francisco (CA); Hybrid; USD 279,000 - 333,000; Full time

Benefits offered by this job

RSUs

Bonus program

Sales incentives

Job summary

Fin, now part of Salesforce, seeks a strategic Solutions Engineering leader to define GTM for SE, coach a global team, and influence major deals. You will guide complex customer conversations, architect tailored AI-powered solutions, and collaborate with Sales, Product, Marketing, and R&D to drive revenue and customer value.

You’ll operate as a trusted technical advisor, align with regional teams (EMEA/APAC), and represent the SE function in executive discussions and at strategic events.

Qualifications

• 5+ years of pre-sales experience in Sales Engineer, Solutions Engineer/Architect, or related role.
• 3+ years leading technical pre-sales teams with hiring/mentoring experience.
• Experience selling AI, data, or highly technical products, or strong curiosity about AI.

Responsibilities

• Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing SE team across global regions and verticals.
• Act as a player-coach, engaging in strategic deals while developing team capabilities.
• Support complex six-figure sales cycles with technical guidance, architecture, demos, and product evaluation.
• Serve as a trusted technical advisor and executive contact for large customers.
• Partner with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and strategy.
• Champion a customer-obsessed culture across the pre-sales journey from outbound to implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs and value assessments.
• Build reusable, scalable solution frameworks and industry-specific assets.
• Advocate for customer needs to influence product roadmap and prioritization.
• Represent Intercom and the SE function externally through executive meetings and events.
• Foster relationships with C-level stakeholders translating AI capabilities into business impact.

Skills

Pre-sales experience

Team leadership

AI/data products

Ambiguity management

Humble attitude

Revenue forecasting

Travel internationally

Flexible hours across regions

Communication skills

Job description

Fin, now part of Salesforce, seeks a strategic Solutions Engineering leader to define GTM for SE, coach a global team, and influence major deals. You will guide complex customer conversations, architect tailored AI-powered solutions, and collaborate with Sales, Product, Marketing, and R&D to drive revenue and customer value.

You’ll operate as a trusted technical advisor, align with regional teams (EMEA/APAC), and represent the SE function in executive discussions and at strategic events.