Senior Solutions Engineering Lead - AI for Enterprise

Fin. The highest performing Customer Agent; New York, San Francisco (NY, CA); Hybrid; USD 279,000 - 333,000; Full time

Job summary

Fin, now part of Salesforce, is seeking a transformational Solutions Engineering leader to guide the Mid Market and Enterprise SE teams in North America. You will shape GTM motions, build a world-class team, and drive customer outcomes using Intercom's AI-first platform.

This role blends strategic leadership with hands-on execution, engaging in high-value deals while mentoring the team, partnering with Sales, Product, Marketing, and R&D to deliver measurable business impact.

Qualifications

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
• Having 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.
• Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.
• Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.
• A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Able to travel internationally on average once a month
• Ability to flex working hours to partner with teams in EMEA and APAC.
• Excellent communication and presentation skills

Responsibilities

• Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing SE team across global regions and core verticals.
• Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
• Champion a customer-obsessed culture across the pre-sales journey - from outbound to implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
• Build reusable, scalable solution frameworks, and industry-specific technical assets.
• Advocate for customer needs and insights internally to influence product roadmap and prioritization.
• Represent Intercom and the SE function externally through executive meetings and strategic events.
• Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

Skills

Pre-sales leadership

Sales engineering

AI product knowledge

Communication skills

Job description

Fin, now part of Salesforce, is seeking a transformational Solutions Engineering leader to guide the Mid Market and Enterprise SE teams in North America. You will shape GTM motions, build a world-class team, and drive customer outcomes using Intercom's AI-first platform.

This role blends strategic leadership with hands-on execution, engaging in high-value deals while mentoring the team, partnering with Sales, Product, Marketing, and R&D to deliver measurable business impact.