Senior Solutions Engineering Lead — AI-First Platform

Intercom; New York, San Francisco (NY, CA); Hybride; USD 279 000 - 333 000; Plein temps

Résumé du poste

Intercom, now part of Salesforce, is seeking a transformational Solutions Engineering leader to guide the Mid Market and Enterprise SE teams across North America. You will shape GTM motions, recruit and coach top talent, and win complex deals by combining technical credibility with strategic business value.

You’ll collaborate with Sales, Product, Marketing, and R&D to deliver AI-powered customer experiences at scale, building repeatable playbooks and trusted executive relationships with large

Qualifications

• 5+ years of pre-sales experience in roles such as Sales Engineer or Solutions Engineer.
• 3+ years leading technical pre-sales teams with hiring and mentoring responsibility.
• Experience selling AI, data, or highly technical products is preferred.

Responsabilités

• Define and evolve the strategic vision and GTM for Solutions Engineering.
• Lead and scale a global SE team across regions and verticals.
• Engage in strategic deals as player-coach, providing technical credibility.
• Support six-figure sales cycles with architecture, demos, and evaluations.
• Serve as trusted advisor to large customers and executive stakeholders.

Connaissances

Pre-sales experience

Team leadership

AI / Data products

Communication skills

Travel willingness

Time-zone flexibility

Description du poste

Intercom, now part of Salesforce, is seeking a transformational Solutions Engineering leader to guide the Mid Market and Enterprise SE teams across North America. You will shape GTM motions, recruit and coach top talent, and win complex deals by combining technical credibility with strategic business value.

You’ll collaborate with Sales, Product, Marketing, and R&D to deliver AI-powered customer experiences at scale, building repeatable playbooks and trusted executive relationships with large