Head of Solutions Engineering, AI & Enterprise

Fin; Chicago (IL); Híbrido; USD 251 000 - 300 000; Tempo integral

Resumo da oferta

Fin, now part of Salesforce, is seeking a transformational Solutions Engineering leader to head North America Mid Market and Enterprise SE teams. You will shape GTM, recruit and coach top talent, and drive complex deals with credible technical guidance across Sales, Product, and Services.

You will partner with Sales, Success, Product, and R&D to deliver customer transformation on our AI-first platform, spanning six-figure sales cycles and PoCs to demonstrate business value.

Qualificações

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
• 3+ years leading technical pre-sales teams, with hiring, mentoring and managing high-performing teams.
• Ideally experience selling AI, data, or highly technical products; or strong curiosity and utilization of AI on your day-to-day.
• Comfortable with ambiguity in environments with ability to stay focused and thrive under pressure when solving customer issues.
• Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.
• A track record of consistently delivering revenue numbers, producing accurate forecasts, while focusing on team development and growth.
• Able to travel internationally on average once a month
• Ability to flex working hours to partner with teams in EMEA and APAC.
• Excellent communication and presentation skills

Responsabilidades

• Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing SE team across global regions and core verticals.
• Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
• Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
• Build reusable, scalable solution frameworks, and industry-specific technical assets.
• Advocate for customer needs and insights internally to influence product roadmap and prioritization.
• Represent Intercom and the SE function externally through executive meetings and strategic events.
• Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

Conhecimentos

Pre-sales

Team leadership

AI sales

Ambiguity tolerance

Humility

Forecasting

Travel internationally

Flexible hours

Communication

Descrição da oferta de emprego

Fin, now part of Salesforce, is seeking a transformational Solutions Engineering leader to head North America Mid Market and Enterprise SE teams. You will shape GTM, recruit and coach top talent, and drive complex deals with credible technical guidance across Sales, Product, and Services.

You will partner with Sales, Success, Product, and R&D to deliver customer transformation on our AI-first platform, spanning six-figure sales cycles and PoCs to demonstrate business value.