Solutions Engineer: Implementations & Onboarding

Hakimo; Menlo Park, Northern (CA, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental, vision plans

401k benefits

Equity options

Learning & development

Job summary

Hakimo seeks a Solutions Engineer - Implementations Specialist to own the post-sales journey from onboarding to go-live. You will assist with technical discovery and implementations of customer security monitoring solutions on the Hakimo AI SaaS platform, partnering with sales and customer success teams.

You will be a trusted advisor, have hands-on networking and security know-how, and join a fast-paced team delivering cutting-edge computer vision AI technology.

Qualifications

• 3+ years in a solutions engineer or similar role.
• Bachelor's degree in ICT, cybersecurity, networking, IT security, or related field.
• Solid TCP/IP, UDP, TLS, DNS, DHCP, routers, switches, NAT, and VLANs knowledge.
• Understanding of IP cameras, NVRs, ONVIF, RTSP.
• SaaS and cloud experience desired.
• Strong written and verbal communication and presentation skills.
• Excellent account management and attention to detail.
• Willingness to learn in a fast-paced environment.
• Experience with Linux, virtual machines, APIs, HTTP servers, VLC.
• Familiarity with Python or shell scripting.
• Industry certifications such as CCNA or AWS is a plus.
• On-site 3 days/week with occasional travel.
• Competitive salary and equity options.

Responsibilities

• Own onboarding and provisioning of Hakimo SaaS in the cloud and connect to on-prem cameras.
• Engage with technical and non-technical audiences.
• Collaborate with Sales to qualify opportunities and design effective technical solutions.
• Act as the technical SME with Product Engineering, Customer Success, and Security Operations.
• Be the trusted advisor to customers during implementation.

Skills

Solutions engineering

Networking basics

TCP/IP knowledge

IP cameras / ONVIF

SaaS / Cloud

Communication skills

Account management

Linux

Python / scripting

Education

Bachelor's degree in Information and Computer Technology or related field

Tools

Virtual Machines

APIs

HTTP servers

VLC player

Job description

Hakimo seeks a Solutions Engineer - Implementations Specialist to own the post-sales journey from onboarding to go-live. You will assist with technical discovery and implementations of customer security monitoring solutions on the Hakimo AI SaaS platform, partnering with sales and customer success teams.

You will be a trusted advisor, have hands-on networking and security know-how, and join a fast-paced team delivering cutting-edge computer vision AI technology.