Solutions Engineer Intern

Hakimo; Menlo Park (CA); Hybrid; USD 25,000 - 40,000; Part time

Benefits offered by this job

Competitive salary and equity

Health, dental, vision

401(k) benefits

Learning and mentorship

Job summary

Hakimo is seeking a Solutions Engineer Intern to help onboarding, configuration, and deployment of the Hakimo AI SaaS platform. You will work with multiple teams to connect customer camera systems and security infrastructure, traveling to sites as needed.

The role is ideal for a recent graduate or early-career technologist with a foundational background in CS/IT, networking, or cybersecurity, willing to learn and grow in a fast-moving startup. Hybrid role based in the Bay Area, PT preferred.

Qualifications

• Bachelor's or equivalent hands-on experience in a technical field.
• 0-3 years of internship/entry-level tech experience.
• Foundational networking concepts (TCP/IP, DNS, DHCP, NAT, VLANs).
• Interest in IP cameras, NVRs, video streams, or physical security systems is a plus.
• Exposure to SaaS platforms, cloud, Linux, VMs, APIs, HTTP, troubleshooting.Strong written and verbal communication; detail-oriented and customer-focused.
• Willingness to travel ~10–20% within the United States.

Responsibilities

• Support onboarding and implementation projects from setup to go-live.
• Travel to customer sites for deployment and go-live support.
• Configure and provision customer environments in Hakimo's cloud SaaS platform.
• Connect Hakimo to customer camera systems, NVRs, and network infrastructure.
• Troubleshoot basic networking, video streams, device connectivity, and hardware setup.
• Collaborate with cross-functional teams to ensure successful deployments.
• Document implementation steps, requirements, issues, and resolutions.
• Communicate clearly with technical and non-technical stakeholders.

Skills

Networking fundamentals

Technical communication

Scripting basics

Customer-facing

Education

Computer Science / IT background

Tools

Linux

APIs

Virtual machines

ONVIF/RTSP

Job description

Who We Are

Hakimo's AI-powered security agent delivers real-time threat detection, proactive deterrence, and seamless monitoring to help safeguard businesses around the clock. Hakimo was founded with a bold vision: to bring cybersecurity-grade intelligence to physical security.

Our mission is to revolutionize the security industry with AI-powered monitoring tools and services, creating a future where security is proactive, intelligent, and seamlessly integrated.

About the Role

Hakimo is seeking a Solutions Engineer Intern to support customer onboarding, technical implementations, and go-live activities for the Hakimo AI SaaS platform. This is a strong opportunity for a recent graduate, early-career technical professional, or hands-on problem solver with foundational experience in computer science, IT, networking, cybersecurity, or physical security systems.

In this role, you will work closely with Solutions Engineering, Customer Success, Sales, Product Engineering, and Security Operations teams to help customers connect their camera systems and security infrastructure to Hakimo's platform. You do not need to know everything on day one, but you should be technical, curious, detail-oriented, comfortable working with customers, and willing to travel frequently to support successful deployments.

What You'll Do

• Support customer onboarding and implementation projects from setup through go-live.
• Travel to customer sites to assist with deployment, configuration, testing, troubleshooting, and go-live support.
• Help configure and provision customer environments within Hakimo's cloud-based SaaS platform.
• Assist with connecting Hakimo to customer camera systems, NVRs, on-premise network environments, and related physical security infrastructure.
• Troubleshoot basic networking, video stream, device connectivity, hardware setup, and configuration issues.
• Partner with Solutions Engineering, Customer Success, Sales, Product Engineering, and Security Operations teams to ensure successful customer deployments.
• Document implementation steps, customer requirements, technical issues, and resolution details.
• Communicate clearly with both technical and non-technical customer stakeholders.

What You Bring

• Bachelor's degree, current undergraduate coursework, bootcamp, certification, or equivalent hands-on experience in Computer Science, Information Technology, Cybersecurity, Networking, Computer Engineering, or a related technical field.
• 0-3 years of relevant experience through internships, technical support, IT, networking, systems administration, implementation, customer support, lab work, projects, or similar hands-on technical experience.
• Foundational understanding of networking concepts such as TCP/IP, DNS, DHCP, routers, switches, NAT, VLANs, or similar.
• Interest in or exposure to IP cameras, NVRs, video streams, ONVIF, RTSP, or physical security systems is a plus.
• Basic familiarity with SaaS platforms, cloud environments, Linux, virtual machines, APIs, HTTP, or troubleshooting technical systems.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• High attention to detail, strong follow-through, and a customer-focused mindset.
• Ability to learn new tools, systems, and technical concepts quickly.
• Positive attitude, flexibility, and willingness to work in a fast-moving startup environment.
• Willingness and ability to travel approximately 10-20% within the United States.
• Exposure to Python, Shell scripting, or other scripting languages is a plus.
• Certifications such as Network+, Security+, CCNA, AWS Cloud Practitioner, or similar are a plus, but not required.

Work Location & Travel

This is a hybrid role based in the bay area California, United States, with a preference for candidates located in the Pacific Time Zone. The role requires approximately 10-20% travel to customer sites for implementation, deployment support, troubleshooting, and go-live activities.

• Competitive salary and equity options
• Health, dental, vision, and 401(k) benefits
• Opportunities for learning, mentorship, growth, and professional development