Solutions Engineer - AI Video Platform (NYC, Hybrid)

MMC; New York (NY); Hybrid; USD 172,000 - 223,000; Full time

Job summary

Synthesia is seeking a Solutions Engineer to build our pre-sales function in North America. You will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design technical solutions for each deal.

This founding role shapes the playbook as we scale across North America. You will build a deep understanding of platform capabilities, deliver compelling demos, and work with cross-functional teams to ensure customer value and successful

Qualifications

• 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment.
• Delivers a strong standard demo aligned to discovery points with a solid grasp of core demo technique (Tell-Show-Tell).
• Applies established solution designs and best practices to the customer's use case with core ecosystem functions as needed.
• Identifies and surfaces deal risk and next steps, escalating clearly to your AE so it gets actioned.
• Working knowledge of MEDDPICC and Command of the Message, and can articulate why Synthesia is a fit for the prospect.
• Resourceful: knows how to find the right person or tool internally, and is building their own network across the GTM organization.
• Comfortable with the technical fundamentals in at least one area (creation flows, APIs, integrations, security, compliance) and eager to build depth quickly.
• Self-motivated and organized, able to manage a growing book of POCs, demos, and customer conversations while hitting deadlines.
• Willing to travel for customer discovery and on-site demos as needed.
• You like staying ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from static methods to interactive practice and measurable skill development.
• Strong written and spoken communication in English.

Responsibilities

• Co-plan and support discovery calls with your AE to understand customer requirements, technical environment, and business challenges.
• Design and execute repeatable demo methodologies that prove Synthesia's business value quickly, whether deploying Studio at scale, building Roleplay Sessions for skill uplift, or integrating Interactive Avatars into their product.
• Build and maintain strong knowledge of Synthesia's platform capabilities, roadmap, and positioning across all product lines to address driving-use cases.
• Deliver demonstrations that address customer problems with a credible story of why Synthesia is the right solution.
• Identify technical objections and integration questions, working with your AE and the ecosystem to find a path forward.
• Contribute assessment of technical fit and opportunity risk to help your AE shape account strategy.
• Keep deal team and manager informed on deal status, timeline, and dependencies.
• Identify, build relationships with, and enable technical champions within customer organizations.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments, troubleshooting issues and validating integrations with LMS, HCM, and content systems.
• Partner with Enablement to complete certifications, stay current on new releases, and keep your demo and objection-handling skills sharp.

Skills

Pre-sales experience

Solutions engineering

SaaS experience

Communication skills

MEDDPICC familiarity

Command of the Message

Travel willingness

English proficiency

Job description

Synthesia is seeking a Solutions Engineer to build our pre-sales function in North America. You will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design technical solutions for each deal.

This founding role shapes the playbook as we scale across North America. You will build a deep understanding of platform capabilities, deliver compelling demos, and work with cross-functional teams to ensure customer value and successful