Solutions Engineer - AI Video Platform & Demos

MMC; Austin (TX); Ibrido; USD 156.000 - 211.000; Tempo pieno

Descrizione del lavoro

Synthesia is seeking a Solutions Engineer based in Austin to build and scale our pre-sales function in North America. You will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design technical solutions for deals.

You’ll help shape the playbook, tooling and best practices for a growing, multi-product company. This founding role requires you to own demonstrations, understand customer requirements, and articulate Synthesia’s

Competenze

• 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience).
• Delivers a strong standard demo aligned to the discovery points and agenda set with the AE, with a solid grasp of core demo technique (e.g., Tell-Show-Tell).
• Applies established solution designs and best practices to the customer’s use case, working with core ecosystem functions (Product, Customer Success) as the deal requires.
• Identifies and surfaces deal risk and next steps based on what the customer tells you, escalating clearly to your AE so it gets actioned.
• Working knowledge of MEDDPICC and Command of the Message, and can articulate why Synthesia is a fit for the prospect.
• Resourceful: knows how to find the right person or tool internally, and is building their own network across the GTM organization.
• Comfortable with the technical fundamentals in at least one area (creation flows, APIs, integrations, security, compliance) and eager to build depth quickly.
• Self-motivated and organized, able to manage a growing book of POCs, demos, and customer conversations while hitting deadlines.
• Willing to travel for customer discovery and on-site demos as needed.
• Strong written and spoken communication in English.

Mansioni

• Co-plan and support discovery calls with your AE to understand customer requirements, technical environment, and business challenges.
• Design and execute repeatable demo methodologies that prove Synthesia’s business value quickly, whether deploying Studio at scale or integrating Interactive Avatars.
• Build and maintain knowledge of Synthesia’s platform capabilities, roadmap, and positioning across product lines to speak to value.
• Deliver demonstrations that address customer problems and tell a credible story of why Synthesia is the right solution.
• Identify technical objections and integration questions and partner with your AE to find a path forward.
• Contribute your assessment of technical fit and opportunity risk to help your AE shape account and deal strategy.
• Keep your deal team and manager informed on deal status, timeline, and technical dependencies.
• Identify, build relationships with, and enable technical champions within customer organizations to advocate for Synthesia internally.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments, troubleshooting and validating integrations with LMS, HCM, and content systems.
• Partner with Enablement to complete certifications, stay current on new releases, and keep your demo and objection-handling skills sharp.

Conoscenze

Pre-sales experience

Solutions engineering

Customer-facing tech

English communication

Strumenti

MEDDPICC

Command of the Message

Descrizione del lavoro

Synthesia is seeking a Solutions Engineer based in Austin to build and scale our pre-sales function in North America. You will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design technical solutions for deals.

You’ll help shape the playbook, tooling and best practices for a growing, multi-product company. This founding role requires you to own demonstrations, understand customer requirements, and articulate Synthesia’s