SoHo Flagship Retail Dept Manager & Team Coach

POP MART Americas Inc.; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

POP MART Americas Inc. is seeking an experienced Retail Department Manager for our flagship SoHo location in New York City. The role focuses on elevating customer experience, driving department sales, and ensuring smooth merchandising execution.

You will lead Brand Associates, train, develop, and motivate the team while reporting to the General Manager. The position requires exceptional attention to detail, strong operational acumen, and the ability to guide a team in a high-volume environment.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Strong attention to detail and operational acumen.
• Ability to guide and motivate a team in a high-volume, high-visibility environment.
• Experience using data and metrics to inform decisions.
• HS Diploma and 18+ years old.

Responsibilities

• Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards.
• Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager.
• Set clear expectations, provide coaching, and drive a positive and inclusive team culture.
• Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence.
• Maintain a welcoming, safe, and engaging store environment for customers and employees.
• Champion company brand image, values, and culture in team behavior and store presentation.

Skills

Retail leadership

Customer experience

Team coaching

Data-driven decisions

High-volume environment

Communication skills

Flexibility

Industry ethics

Education

High School Diploma

Job description

POP MART Americas Inc. is seeking an experienced Retail Department Manager for our flagship SoHo location in New York City. The role focuses on elevating customer experience, driving department sales, and ensuring smooth merchandising execution.

You will lead Brand Associates, train, develop, and motivate the team while reporting to the General Manager. The position requires exceptional attention to detail, strong operational acumen, and the ability to guide a team in a high-volume environment.