SoHo Flagship Retail Dept Manager

Pop Mart; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

POP MART in New York City is seeking a Retail Department Manager for a flagship store. You will oversee daily operations, elevate customer experience, and drive department-level sales while guiding Brand Associates and coordinating training. This role reports to the General Manager.

The ideal candidate brings strong retail leadership, a track record of team development, and the ability to operate in a fast-paced environment. Evening, weekend, and holiday shifts are required.

Qualifications

• Strong retail industry knowledge and customer experience skills.
• Experience leading teams in high-volume flagship stores.
• High ethical standards, integrity, and professionalism.

Responsibilities

• Lead and develop Brand Associates to meet sales, service, and operational standards.
• Assist in hiring, onboarding, performance feedback, and corrective action with the General Manager.
• Maintain a welcoming store environment and champion the POP MART brand.
• Drive store sales through product knowledge and team performance.
• Coordinate visual merchandising and inventory activities as assigned.

Skills

Retail leadership

Customer experience

Operational leadership

Education

High School Diploma

Job description

POP MART in New York City is seeking a Retail Department Manager for a flagship store. You will oversee daily operations, elevate customer experience, and drive department-level sales while guiding Brand Associates and coordinating training. This role reports to the General Manager.

The ideal candidate brings strong retail leadership, a track record of team development, and the ability to operate in a fast-paced environment. Evening, weekend, and holiday shifts are required.