SoHo Retail Lead — Inspire Sales & Customer Experience

POP MART Americas Inc.; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking a Retail Sales Lead in SoHo to guide daily store operations, coach a team, and deliver a premium customer experience. You will act as Leader on Duty when the Store Manager is unavailable, ensuring smooth operations and staff empowerment.

You will drive sales, highlight limited editions and exclusive collections, and participate in merchandising, inventory, and events to bring POP MART’s brand to life for customers in New York City.

Qualifications

• Retail leadership experience and ability to lead by example.
• Strong communication and coaching skills.
• Interest in designer toys, collectibles, art, anime, gaming, or pop culture.
• Ability to motivate others and foster a collaborative team.
• Strong attention to detail and organizational skills.
• Comfortable in fast-paced retail environments and prioritizing tasks.
• Ability to interpret business metrics to improve store performance.
• Flexibility to work evenings, weekends, holidays.

Responsibilities

• Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.
• Coach, motivate, and support Sales Associates to achieve individual and store performance goals.
• Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Foster an energetic, inclusive, and engaging environment for customers and team members alike.
• Help achieve and exceed store sales goals and key performance indicators (KPIs).
• Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable product recommendations.
• Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.
• Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.
• Maintain a clean, organized, safe, and visually compelling store environment.
• Accurately process customer transactions, returns, exchanges, and other POS activities.
• Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
• Help protect company assets by following cash handling, safety, and loss prevention procedures.
• Execute POP MART visual merchandising standards, marketing directives, and promotional displays.
• Install new fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
• Refresh merchandising based on inventory levels, product sell-through, and business priorities.
• Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
• Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers.
• Serve as a knowledgeable brand ambassador by staying current on POP MART products, artists, characters, and company initiatives.
• Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
• Support Robo Shop operations and partner with internal teams to ensure a seamless customer experience where applicable.
• Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.

Skills

Leadership

Customer service

Coaching

Communication

Interpersonal skills

Organizational skills

Decision making

Data analysis

POS proficiency

Education

High School Diploma or equivalent

Tools

POS system

Job description

POP MART Americas Inc. is seeking a Retail Sales Lead in SoHo to guide daily store operations, coach a team, and deliver a premium customer experience. You will act as Leader on Duty when the Store Manager is unavailable, ensuring smooth operations and staff empowerment.

You will drive sales, highlight limited editions and exclusive collections, and participate in merchandising, inventory, and events to bring POP MART’s brand to life for customers in New York City.