Software Support & Training Specialist

Tyler Technologies; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Tyler Technologies in Pittsburgh seeks a Customer Support Specialist who blends technical troubleshooting with client education to boost product adoption and satisfaction. You will resolve software issues, deliver engaging training to end users via phone or Microsoft Teams, and leverage AI-assisted tools to improve response quality while upholding a professional, client-focused service mindset.

This role emphasizes proactive client engagement, reviewing usage patterns, and identifying

Qualifications

• Strong communication skills, analytical thinking, instructional ability.

Responsibilities

• Provide inbound phone, web, and email software support to resolve client inquiries and problems effectively and efficiently.
• Analyze data reports, forms, and application functionality to troubleshoot and resolve basic to moderate software issues.
• Utilize AI-powered support tools and internal knowledge systems to assist with issue resolution and improve response efficiency.
• Apply critical thinking when leveraging AI-generated insights to ensure accuracy and alignment with company policies and client needs.

Job description

Tyler Technologies in Pittsburgh seeks a Customer Support Specialist who blends technical troubleshooting with client education to boost product adoption and satisfaction. You will resolve software issues, deliver engaging training to end users via phone or Microsoft Teams, and leverage AI-assisted tools to improve response quality while upholding a professional, client-focused service mindset.

This role emphasizes proactive client engagement, reviewing usage patterns, and identifying