Software Support Specialist — Client Issue Resolver

Tyler-Technologies-29572f8; Lakewood (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

Tyler Technologies in Lakewood, CO seeks a Software Support Specialist to resolve easy-moderate client software issues through data analysis and troubleshooting using multiple development tools and Tyler’s support processes.

You will provide inbound support via phone, web or email, analyze data reports, communicate with all parties, and contribute to documentation and the knowledge library. A Bachelor’s degree or equivalent experience is required, with growth into advanced product knowledge.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 12 months experience in an Associate Software Support role or similar.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot basic to moderate issues.
• Strong organizational and analytical abilities.
• Experience with .NET, HTML, XML or related tech is preferred.

Responsibilities

• Provide inbound support via phone, web or email to resolve easy-moderate client inquiries.
• Analyze data reports, forms, and web technologies.
• Communicate clearly with all parties to manage client expectations.
• Use Tyler’s client management system to track and update issues.
• Assist with writing estimates and documenting support processes.
• May escalate issues to development for resolution.
• Perform QA testing for software upgrades and ensure expected performance.
• Provide client end-user training via webinar.
• Create or update documentation across the support workflow.
• Contribute to knowledge library and Tyler Community.

Skills

Excellent interpersonal skills

Effective decision making

Problem solving

Strong organizational skills

Excellent written and verbal коммуника

Data analysis

Team collaboration

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

.NET framework

HTML

XML

XSL

Job description

Tyler Technologies in Lakewood, CO seeks a Software Support Specialist to resolve easy-moderate client software issues through data analysis and troubleshooting using multiple development tools and Tyler’s support processes.

You will provide inbound support via phone, web or email, analyze data reports, communicate with all parties, and contribute to documentation and the knowledge library. A Bachelor’s degree or equivalent experience is required, with growth into advanced product knowledge.