Public Safety Software Support Specialist

Tyler Technologies, Inc.; College Station (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Tyler Technologies, Inc. is hiring a Software Support Specialist to provide advanced technical support for critical public safety software applications. This role requires strong troubleshooting abilities and effective communication with clients and internal teams.

The ideal candidate will manage multiple technical issues and commit to learning new technologies. A bachelor's degree in a related technical field is required. The position is located in College Station, TX.

Qualifications

• Bachelor's degree in MIS, CIS, Computer Science, or equivalent training.
• General technical knowledge of Microsoft products.
• Experience with relational databases or SQL preferred.

Responsibilities

• Provide high-quality inbound support for Public Safety software.
• Troubleshoot software, hardware, and infrastructure issues.
• Train client end-users on system operation and software functionality.

Skills

Technical troubleshooting

Analytical ability

Communication

Problem-solving

Time management

Education

Bachelor’s degree in MIS, CIS, Computer Science or related field

Tools

SQL

.NET framework

Microsoft Office

Job description

Tyler Technologies, Inc. is hiring a Software Support Specialist to provide advanced technical support for critical public safety software applications. This role requires strong troubleshooting abilities and effective communication with clients and internal teams.

The ideal candidate will manage multiple technical issues and commit to learning new technologies. A bachelor's degree in a related technical field is required. The position is located in College Station, TX.