Payments Software Support Analyst — Complex Issue Resolver

Tyler Technologies, Inc.; Kansas; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits for health and financial wellness

Job summary

Tyler Technologies, Inc. is seeking a Software Support Analyst to address complex issues for clients and employees. This role involves working independently and collaboratively to resolve client issues while fostering product knowledge and service skills.

The ideal candidate will have a Bachelor's degree and 2+ years of software support experience. Excellent communication and problem-solving skills are essential for success in this role, which offers competitive benefits to support health and financial wellness.

Qualifications

• Minimum of 2 years of experience in a Software Support position.
• Excellent decision-making and problem-solving skills.
• Strong analytical ability in a technical environment.

Responsibilities

• Diagnose and resolve high-level client issues.
• Ensure effective communication with clients and colleagues.
• Research and establish plans for complex technical initiatives.

Skills

Interpersonal skills

Problem-solving skills

Analytical ability

Time management

Communication skills

Education

Bachelor's degree in a related field or equivalent experience

Tools

Microsoft Office

Relational databases or SQL

.NET framework applications or Java applications

Scripting

Job description

Tyler Technologies, Inc. is seeking a Software Support Analyst to address complex issues for clients and employees. This role involves working independently and collaboratively to resolve client issues while fostering product knowledge and service skills.

The ideal candidate will have a Bachelor's degree and 2+ years of software support experience. Excellent communication and problem-solving skills are essential for success in this role, which offers competitive benefits to support health and financial wellness.