Remote Tech Support & Customer Care Specialist

Tyler Technologies, Inc.; Overland Park (KS); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Tyler Technologies, Inc. in Overland Park, KS, is seeking a Customer Service Specialist to support our internal contact center.

You will diagnose and resolve software-related issues, assist with transactions, and ensure high customer satisfaction through accurate, timely responses. The role emphasizes first-contact resolution, system navigation, and adherence to security standards while providing clear, helpful guidance to Tyler clients.

Qualifications

• Associate or bachelor’s degree preferred, or equivalent combination of education and experience.
• Previous call center, customer service, or technical support experience preferred.
• Strong communication skills with the ability to explain technical concepts clearly and confidently.
• Excellent problem-solving and analytical thinking skills.
• Ability to navigate multiple systems and applications simultaneously with accuracy and efficiency.

Responsibilities

• Serve as the primary point of contact for inbound and outbound calls, chats, and emails from customers using Tyler applications.
• Troubleshoot and resolve issues related to software functionality, login/access, billing, reservations, and general system usage.
• Ask insightful questions to diagnose customer needs and deliver accurate, effective solutions with a focus on first-call resolution.
• Handle complex or escalated cases with professionalism, empathy, and accountability.
• Maintain detailed and accurate records of all customer interactions and resolutions.

Skills

Communication skills

Problem solving

Multitasking

Time management

Attention to detail

Adaptability

Team collaboration

Remote work capability

Education

Associate or Bachelor’s degree preferred

Job description

Tyler Technologies, Inc. in Overland Park, KS, is seeking a Customer Service Specialist to support our internal contact center.

You will diagnose and resolve software-related issues, assist with transactions, and ensure high customer satisfaction through accurate, timely responses. The role emphasizes first-contact resolution, system navigation, and adherence to security standards while providing clear, helpful guidance to Tyler clients.