AI-Driven Software Support & Training Specialist

Tyler Technologies, Inc.; Pittsburgh (Allegheny County); On-site; USD 52,000 - 68,000; Full time

Job summary

Responsibilities include delivering engaging training sessions, leveraging AI-assisted tools, and collaborating with product teams to improve workflows and adoption. Strong presentation skills and experience with Microsoft Teams are preferred.

Qualifications

• Bachelor’s degree in Education, Information Systems, Business, Communications, or related field preferred; equivalent experience considered.
• Strong background in client training, instructional delivery, or education.
• Experience leading live training sessions (workshops, webinars).
• Previous experience in software support, help desk, or SaaS environment preferred.
• Ability to explain technical concepts in a clear, structured, and engaging manner.
• Excellent presentation and facilitation skills in virtual environments (Microsoft Teams).
• Strong interpersonal skills with the ability to build rapport with clients.
• Analytical and problem-solving skills in a technical environment.
• Ability to identify optimization opportunities by reviewing system usage and workflows.
• Comfortable leveraging AI-assisted tools to enhance efficiency and client outcomes.

Responsibilities

• Provide inbound client support via phone, web, email to resolve inquiries effectively.
• Deliver structured training sessions to end-users via phone, Teams, or other platforms.
• Lead live demonstrations and tailor content to varying technical proficiency.
• Translate complex concepts into user-friendly instructions and materials.
• Develop, maintain training materials, job aids, and knowledge resources.
• Assist onboarding and product orientation for new clients.
• Identify opportunities to optimize workflows and promote product adoption.
• Collaborate with cross-functional teams to gather feedback and improve usability.

Education

Bachelor’s degree preferred; equivalent experience considered

Job description

Responsibilities include delivering engaging training sessions, leveraging AI-assisted tools, and collaborating with product teams to improve workflows and adoption. Strong presentation skills and experience with Microsoft Teams are preferred.