Software Support Engineer: Root-Cause Resolver for Web Apps

Sunbird Software Inc.; Piscataway Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Sunbird Software is seeking a Software Support Engineer to help maintain our award-winning web-based solutions. You will diagnose issues, reproduce problems, and collaborate with engineering to implement fixes in deployed systems.

The role emphasizes clear communication, thorough documentation, and proactive knowledge transfer to reduce escalations and improve client satisfaction across our data-center oriented products.

Qualifications

• BS/MS degree in Computer Science or related field or equivalent experience.
• Strong written and verbal communication and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated with fast learning and skill application.

Responsibilities

• Troubleshoot field issues to reproduce and identify root cause when possible.
• Work with the team to create scripts or procedures to fix deployed systems.
• Provide clear and timely communication to all relevant parties.
• Document information and transfer knowledge to reduce escalations.
• Lead internal and customer calls as needed.

Skills

Communication

Adaptability

Multi-tasking

Self-motivated

Education

BS/MS in Computer Science or related field

Tools

Jira

GitHub

PostgreSQL

Docker

VMware

Job description

Sunbird Software is seeking a Software Support Engineer to help maintain our award-winning web-based solutions. You will diagnose issues, reproduce problems, and collaborate with engineering to implement fixes in deployed systems.

The role emphasizes clear communication, thorough documentation, and proactive knowledge transfer to reduce escalations and improve client satisfaction across our data-center oriented products.