Product Support Engineer

Sunbird Software; Piscataway Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Sunbird is seeking a Product Support Engineer to help maintain our web-based Data Center Infrastructure Management solutions. You will work with Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM in a collaborative environment.

The role emphasizes troubleshooting field issues, creating scripts or procedures, and leading calls with internal and customer teams to ensure timely resolution and knowledge transfer.

Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience.
• Good oral and written communication, and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly.

Responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause.
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems.
• Provide clear and timely communication to keep all relevant parties informed.
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering.
• Lead internal and customer-facing calls as needed.

Skills

Communication skills

Problem solving

Multi-tasking

Self-motivated

Learning quickly

Education

BS/MS in Computer Science

Tools

Linux (RHEL/Rocky)

PostgreSQL

Jira

GitHub

Docker

Java

Job description

Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.

Essential Duties And Responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

Requirement / Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly

Desired Knowledge And Skills

A candidate with any of the following will be at an advantage:

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity and taking initiative

• What is DCIM Software: www.sunbirddcim.com/what-dcim
• What are customers saying about Sunbird: www.sunbirddcim.com/reviews
• Why work at Sunbird: www.sunbirddcim.com/careers