Software Support Engineer

Sunbird Software Inc.; Piscataway Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Sunbird Software is seeking a Software Support Engineer to help maintain our award-winning web-based solutions. You will diagnose issues, reproduce problems, and collaborate with engineering to implement fixes in deployed systems.

The role emphasizes clear communication, thorough documentation, and proactive knowledge transfer to reduce escalations and improve client satisfaction across our data-center oriented products.

Qualifications

• BS/MS degree in Computer Science or related field or equivalent experience.
• Strong written and verbal communication and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated with fast learning and skill application.

Responsibilities

• Troubleshoot field issues to reproduce and identify root cause when possible.
• Work with the team to create scripts or procedures to fix deployed systems.
• Provide clear and timely communication to all relevant parties.
• Document information and transfer knowledge to reduce escalations.
• Lead internal and customer calls as needed.

Skills

Communication

Adaptability

Multi-tasking

Self-motivated

Education

BS/MS in Computer Science or related field

Tools

Jira

GitHub

PostgreSQL

Docker

VMware

Job description

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions.

Essential duties and responsibilities

• Trouble shoot field issues to reproduce andwhen possible,identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

Requirement / Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity and taking initiative