Product Support Engineer

Sunbird-Software-Inc.; Piscataway Township (NJ); On-site; USD 70,000 - 105,000; Full time

Job summary

Sunbird, an established leader in Data Center Infrastructure Management, is seeking a Product Support Engineer to help maintain our award-winning web-based solutions. You will work with Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM in a collaborative environment.

The role involves troubleshooting field issues, collaborating with the team to script fixes, communicating clearly with stakeholders, and documenting knowledge to reduce escalations; you may lead calls

Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience.
• Excellent oral and written communication and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated with the ability to learn and apply new skills quickly.

Responsibilities

• Troubleshoot field issues to reproduce and identify the root cause where possible.
• Work with the team to create scripts or procedures to correct problems in deployed systems.
• Provide clear and timely communication to keep all relevant parties informed.
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering.
• Lead internal and customer-facing calls as needed.

Skills

Strong communication

Team collaboration

Problem solving

Self-motivated learner

Education

BS/MS degree in Computer Science or related field

Tools

Ruby

Java

Angular

PostgreSQL

Rocky Linux

Docker

VMware/Nutanix

GitHub

Jenkins

JIRA

SCRUM

Job description

Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.

Essential duties and responsibilities

• Trouble shoot field issues to reproduce andwhen possible,identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

Requirement / Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity and taking initiative

Additional Resources

• What is DCIM Software: www.sunbirddcim.com/what-dcim
• What are customers saying about Sunbird: www.sunbirddcim.com/reviews
• Why work at Sunbird: www.sunbirddcim.com/careers