DCIM Product Support Engineer - Troubleshoot & Elevate

Sunbird Software; Piscataway Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Sunbird is seeking a Product Support Engineer to help maintain our web-based Data Center Infrastructure Management solutions. You will work with Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM in a collaborative environment.

The role emphasizes troubleshooting field issues, creating scripts or procedures, and leading calls with internal and customer teams to ensure timely resolution and knowledge transfer.

Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience.
• Good oral and written communication, and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly.

Responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause.
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems.
• Provide clear and timely communication to keep all relevant parties informed.
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering.
• Lead internal and customer-facing calls as needed.

Skills

Communication skills

Problem solving

Multi-tasking

Self-motivated

Learning quickly

Education

BS/MS in Computer Science

Tools

Linux (RHEL/Rocky)

PostgreSQL

Jira

GitHub

Docker

Java

Job description

Sunbird is seeking a Product Support Engineer to help maintain our web-based Data Center Infrastructure Management solutions. You will work with Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM in a collaborative environment.

The role emphasizes troubleshooting field issues, creating scripts or procedures, and leading calls with internal and customer teams to ensure timely resolution and knowledge transfer.