Software Support Engineer

Sunbird Software; Piscataway Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Sunbird Software is seeking a Software Support Engineer to help maintain our award-winning web-based solutions and collaborate with cross-functional teams.

You will troubleshoot field issues, document solutions, and communicate with customers to resolve problems efficiently.

Qualifications

• BS/MS degree in Computer Science or related field or equivalent experience.
• Excellent written and verbal communication and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated with quick learning and application of new skills.

Responsibilities

• Troubleshoot field issues to reproduce and identify root cause.
• Work with the team to create scripts or procedures to correct problems in deployed systems.
• Provide clear and timely communication to keep all relevant parties informed.
• Document information and transfer knowledge to reduce escalations from TS to engineering.
• Lead internal and customer-facing calls as needed.

Skills

Communication skills

Adaptability

Multi-tasking

Self-motivation

Education

BS/MS degree in Computer Science or related subject

Tools

PostgreSQL

Jira

GitHub

Linux (RHEL/Rocky)

VMware

Docker

Job description

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions.

Essential duties and responsibilities

• Trouble shoot field issues to reproduce andwhen possible,identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

Requirement / Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity and taking initiative

Interested?

Read on for additional details about this opportunity to join our amazing team!

• What is DCIM Software: www.sunbirddcim.com/what-dcim
• What are customers saying about Sunbird: www.sunbirddcim.com/reviews
• Why work at Sunbird: www.sunbirddcim.com/careers