Software Support Engineer — Issue Resolver & Client Liaison

Sunbird-Software-Inc.; Piscataway Township (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Sunbird Software, based in Piscataway, NJ, seeks a Software Support Engineer to help maintain our award-winning web-based solutions. You will diagnose field issues, collaborate with the team to develop scripts and procedures, and provide timely updates to stakeholders.

You will document information to reduce escalations, lead internal and customer calls, and continuously learn new skills in a fast-paced DC/IT environment.

Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience.
• Good oral and written communication, and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly.

Responsibilities

• Troubleshoot field issues to reproduce and, when possible, identify the root cause.
• Work with the rest of the team to create scripts or procedures to correct problems in deployed systems.
• Provide clear and timely communication to keep all relevant parties informed.
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering.
• Lead internal and customer-facing calls as needed.

Skills

Clear communication

Interpersonal skills

Adaptability

Self-motivation

Education

BS/MS in Computer Science or related field

Tools

PostgreSQL

Jira

GitHub

Linux (RHEL/Rocky)

VMware/Nutanix/Docker

Job description

Sunbird Software, based in Piscataway, NJ, seeks a Software Support Engineer to help maintain our award-winning web-based solutions. You will diagnose field issues, collaborate with the team to develop scripts and procedures, and provide timely updates to stakeholders.

You will document information to reduce escalations, lead internal and customer calls, and continuously learn new skills in a fast-paced DC/IT environment.