Software Support Engineer - ERP/MES, SQL & Bug Resolution

Iqe Plc; Greensboro, Northern (NC, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Life and disability insurance

Professional development

LTIPs

Job summary

IQE plc in Greensboro, NC is seeking a Software Support Engineer to diagnose and resolve incidents, manage service requests, and collaborate with suppliers to ensure stable, compliant systems. You will leverage SQL, VB.NET, C#, and scripting skills to deliver quick resolutions and root-cause analysis.

Ideal candidates have MES/ERP experience, strong communication, and a track record of incident management. This is a full-time role with competitive benefits and growth opportunities at IQE plc.

Qualifications

• Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience.
• Expertise in troubleshooting, root cause analysis, and bug resolution.
• Excellent communication and stakeholder management skills.
• Proficiency in SQL for application support.
• Experience with MES Solutions.
• Experience with Issue tracking platform ideally JIRA.
• Experience with ERP Solutions ideally Microsoft Dynamics NAV.

Responsibilities

• Diagnose and resolve technical incidents, maintain knowledge base documentation and communicate status updates to stakeholders.
• Fulfil and manage user service requests in accordance with established SLAs and quality standards.
• Liaise with suppliers to resolve technical incidents.
• Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely remediation.
• Analyze recurring issues, identify underlying trends, and implement corrective actions.
• Oversee daily system integrity and performance checks.
• Adhere to internal policies, compliance standards, and audit requirements.

Skills

SQL

VB.NET

C#

PowerShell

Python

MES Solutions

Incident management

Bug resolution

Tools

Microsoft Dynamics NAV

JIRA

Job description

IQE plc in Greensboro, NC is seeking a Software Support Engineer to diagnose and resolve incidents, manage service requests, and collaborate with suppliers to ensure stable, compliant systems. You will leverage SQL, VB.NET, C#, and scripting skills to deliver quick resolutions and root-cause analysis.

Ideal candidates have MES/ERP experience, strong communication, and a track record of incident management. This is a full-time role with competitive benefits and growth opportunities at IQE plc.