Application Support Engineer (SQL)

CyberCoders, Inc.; Greensboro (NC); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

CyberCoders, Inc. is seeking an Application Support Engineer (SQL) in Greensboro, NC for a hybrid role. You will ensure system availability, respond to issues, and collaborate across teams to deliver technical solutions.

The ideal candidate has 3+ years in application support and strong SQL with ERP/MES experience. Responsibilities include incident management, troubleshooting complex software issues, and maintaining knowledge bases and documentation.

Qualifications

• At least 3 years in application or software support and technical operations.
• Strong SQL experience including complex queries and issue investigation.
• Experience supporting ERP/MES or similar manufacturing-focused platforms.

Responsibilities

• Provide technical support for enterprise applications and operations systems.
• Investigate issues, identify root causes, and implement resolutions.
• Manage incoming tickets and requests with defined response/resolution targets.
• Collaborate with internal teams and vendors on application and infrastructure challenges.
• Review incidents and develop long-term improvements for reliability.

Skills

SQL

Root cause analysis

Incident management

ERP/MES support

Troubleshooting

Communication skills

Tools

Jira

Job description

Position Title: Application Support Engineer (SQL)
Location: Greensboro, NC (Hybrid)
Compensation: $75K - $90K per year

Position Overview

We are looking for an Application Support Engineer with a background in application support and SQL to play a key role in supporting and enhancing critical business applications. This position is responsible for ensuring system availability, responding to application-related issues, and working across teams to deliver effective technical solutions.

Key Responsibilities

• Provide technical support for enterprise applications and operational systems.
• Investigate software and system issues, identify root causes, and implement effective resolutions.
• Manage incoming support tickets and service requests while meeting established response and resolution targets.
• Work closely with internal teams and third-party vendors to address application and infrastructure challenges.
• Review recurring incidents and develop long-term solutions to improve system reliability.
• Monitor application performance and system functionality to identify potential issues before they impact users.
• Create and maintain support documentation, troubleshooting guides, and knowledge base articles.
• Participate in system testing and validation activities related to updates, enhancements, and bug fixes.
• Support change management initiatives and ensure updates are implemented with minimal business disruption.
• Maintain compliance with organizational procedures, security standards, and audit requirements.

Required Qualifications

• At least 3 years of experience in application support, software support, technical operations, or a related field.
• Strong SQL experience is essential, with the ability to write complex queries, investigate application issues, perform root cause analysis, and support business-critical ERP and MES applications.
• Experience supporting ERP/Manufacturing Execution Systems (MES) or similar production-focused platforms.
• Demonstrated success troubleshooting complex software issues in a business environment.
• Strong understanding of incident management and structured problem-solving methodologies.
• Familiarity with ticketing and issue management systems, preferably Jira.
• Strong interpersonal skills with the ability to communicate technical information to both technical and non-technical audiences.

Preferred Qualifications

• Experience supporting ERP platforms, particularly Microsoft Dynamics NAV or similar systems.
• Working knowledge of VB.NET, C#, or other object-oriented programming languages.
• Experience developing scripts or automations using PowerShell, Python, or related technologies.
• Background supporting manufacturing, industrial, engineering, or technology-based organizations.
• Understanding of application lifecycle management and software release processes.

Benefits

• Competitive Salary
• Medical insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays