Software Support Engineer

Rise Technical; Greensboro (NC); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Training

401(k)

Medical

Dental

Vision

Paid Time Off

Zusammenfassung

Rise Technical in Greensboro, NC seeks a skilled technical support professional to diagnose and resolve incidents across manufacturing and business-critical applications, using SQL for root cause analysis. You will be responsible for diagnosing issues, performing root-cause analysis, and documenting resolutions.

The role requires three or more years in a technical or software support position with strong SQL skills, plus advantageous experience with MES, ERP (Microsoft Dynamics NAV), or Jira.

Qualifikationen

• Requires three or more years of experience in a technical or software support role with strong daily hands-on SQL skills.
• Experience with MES, ERP (specifically Microsoft Dynamics NAV), or Jira is considered advantageous.

Aufgaben

• Diagnose and resolve incidents across manufacturing and business-critical applications using SQL for root cause analysis.
• Manage bugs and service requests while collaborating with external software suppliers and supporting a major new customer project.

Kenntnisse

SQL

T-SQL

Application Support

Root Cause Analysis

Incident Management

MES

ERP

Microsoft Dynamics NAV

Jira

Problem Management

Change Management

ITIL

PowerShell

Scripting

Database Support

Technical Support

Jobbeschreibung

Diagnose and resolve incidents across manufacturing and business-critical applications using SQL for root cause analysis. Manage bugs and service requests while collaborating with external software suppliers and supporting a major new customer project.

Requirements: Requires three or more years of experience in a technical or software support role with strong daily hands-on SQL skills. Experience with MES, ERP (specifically Microsoft Dynamics NAV), or Jira is considered advantageous.

Key Skills:

• SQL
• T-SQL
• Application Support
• Root Cause Analysis
• Incident Management
• MES
• ERP
• Microsoft Dynamics NAV
• Jira
• Problem Management
• Change Management
• ITIL
• PowerShell
• Scripting
• Database Support
• Technical Support

Benefits:

• Training
• 401(k)
• Medical
• Dental
• Vision
• Paid Time Off