Software Support Engineer

Rise Technical; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training

401(k)

Medical

Dental

Vision

Paid Time Off

Job summary

Rise Technical in Greensboro, NC seeks a skilled technical support professional to diagnose and resolve incidents across manufacturing and business-critical applications, using SQL for root cause analysis. You will be responsible for diagnosing issues, performing root-cause analysis, and documenting resolutions.

The role requires three or more years in a technical or software support position with strong SQL skills, plus advantageous experience with MES, ERP (Microsoft Dynamics NAV), or Jira.

Qualifications

• Requires three or more years of experience in a technical or software support role with strong daily hands-on SQL skills.
• Experience with MES, ERP (specifically Microsoft Dynamics NAV), or Jira is considered advantageous.

Responsibilities

• Diagnose and resolve incidents across manufacturing and business-critical applications using SQL for root cause analysis.
• Manage bugs and service requests while collaborating with external software suppliers and supporting a major new customer project.

Skills

SQL

T-SQL

Application Support

Root Cause Analysis

Incident Management

MES

ERP

Microsoft Dynamics NAV

Jira

Problem Management

Change Management

ITIL

PowerShell

Scripting

Database Support

Technical Support

Job description

Diagnose and resolve incidents across manufacturing and business-critical applications using SQL for root cause analysis. Manage bugs and service requests while collaborating with external software suppliers and supporting a major new customer project.

Requirements: Requires three or more years of experience in a technical or software support role with strong daily hands-on SQL skills. Experience with MES, ERP (specifically Microsoft Dynamics NAV), or Jira is considered advantageous.

Key Skills:

• SQL
• T-SQL
• Application Support
• Root Cause Analysis
• Incident Management
• MES
• ERP
• Microsoft Dynamics NAV
• Jira
• Problem Management
• Change Management
• ITIL
• PowerShell
• Scripting
• Database Support
• Technical Support

Benefits:

• Training
• 401(k)
• Medical
• Dental
• Vision
• Paid Time Off