Software Support Engineer

Iqe Plc; Greensboro, Northern (NC, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Life and disability insurance

Professional development

LTIPs

Job summary

IQE plc in Greensboro, NC is seeking a Software Support Engineer to diagnose and resolve incidents, manage service requests, and collaborate with suppliers to ensure stable, compliant systems. You will leverage SQL, VB.NET, C#, and scripting skills to deliver quick resolutions and root-cause analysis.

Ideal candidates have MES/ERP experience, strong communication, and a track record of incident management. This is a full-time role with competitive benefits and growth opportunities at IQE plc.

Qualifications

• Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience.
• Expertise in troubleshooting, root cause analysis, and bug resolution.
• Excellent communication and stakeholder management skills.
• Proficiency in SQL for application support.
• Experience with MES Solutions.
• Experience with Issue tracking platform ideally JIRA.
• Experience with ERP Solutions ideally Microsoft Dynamics NAV.

Responsibilities

• Diagnose and resolve technical incidents, maintain knowledge base documentation and communicate status updates to stakeholders.
• Fulfil and manage user service requests in accordance with established SLAs and quality standards.
• Liaise with suppliers to resolve technical incidents.
• Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely remediation.
• Analyze recurring issues, identify underlying trends, and implement corrective actions.
• Oversee daily system integrity and performance checks.
• Adhere to internal policies, compliance standards, and audit requirements.

Skills

SQL

VB.NET

C#

PowerShell

Python

MES Solutions

Incident management

Bug resolution

Tools

Microsoft Dynamics NAV

JIRA

Job description

# Software Support Engineer## Job Introduction**Who We Are**IQE is a leading global supplier of compound semiconductor wafers and advanced materials. As one of the only compound semiconductor epitaxy foundries with worldwide presence and scalable manufacturing, IQE drives technology growth. Our vision is to be the top provider of advanced semiconductor materials by delivering exceptional quality, service, and innovation, making us the first choice for customers. Our strength comes from our diverse, expert workforce and a culture built on integrity, accountability, excellence, teamwork, and valuing people. At IQE, we are committed to reaching Net Zero and creating a sustainable future. We actively strive to reduce our carbon footprint, invest in green initiatives, and embed sustainability into everything we do. Join us in making meaningful changes and making a lasting impact on the environment.**About the role**The Software Support Engineer is responsible for delivering technical support to maintain the stability and reliability of business-critical systems. This role focuses on diagnosing and resolving issues, implementing fixes & managing service requests. The position requires close collaboration with internal teams and external suppliers to ensure smooth operations and timely resolution of technical problems. * Diagnose and resolve technical incidents, maintain knowledge base documentation and communicate status updates to stakeholders.* Fulfil and manage user service requests in accordance with established SLAs and quality standards.* Liaise with suppliers to resolve technical incidents* Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely and effective remediation.* Analyze recurring issues, identify underlying trends, and recommend and implement corrective actions to prevent future occurrences.* Oversee daily system integrity & performance checks.* Adhere to internal policies, compliance standards, and audit requirements. **About you**Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience. * Expertise in troubleshooting, root cause analysis, and bug resolution.* Excellent communication and stakeholder management skills.* Proficiency in SQL for application support.* Experience with MES Solutions* Experience with Issue tracking platform ideally JIRA* Experience with ERP Solutions ideally Microsoft Dynamics NAV* Proficiency in VB.NET and C#, is desirable.* Proficiency in scripting or automation tools (e.g., PowerShell, Python) is desirable. **Why Should You Join Us**At IQE, we are committed to supporting our employees’ success, growth, and well-being. We offer a competitive and comprehensive rewards package designed to recognize performance, encourage development, and support long-term career success.All our employees benefit from:* Long Term Incentive Plans (LTIPs)* Professional development and career pathways* Market-competitive base salaries reviewed bi-annually* Comprehensive health insurance, including medical, prescription, dental, and vision coverage* Company-paid Life and Disability Insurance* Long service awards recognizing 5, 10, 15, 20, 25, and 30 years of service* Values-based recognition awards* Employee Assistance Program (EAP) providing free family, legal, financial, and counseling support with 24/7 access* 401(k) plan with company match of up to 50% on the first 6% of employee contributions IQE is an equal opportunities employer that values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Want to learn more? Contact our in-house talent Acquisition team at [e-mail]+−Leaflet | OpenStreetMap contributors### Software Support Engineer* **Salary** $80000 - $90000* **Frequency** Annual* **Job Reference** iqe/TP/2101/90* **Contract Type** Full Time* **Closing Date** 11 October, 2026* **Job Category** IT* **Business Unit** USA* **Location** Greensboro, NC, United States* **Posted on** 18 June, 2026