Hybrid App Support Engineer (SQL) - ERP/MES Focus

CyberCoders, Inc.; Greensboro (NC); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

CyberCoders, Inc. is seeking an Application Support Engineer (SQL) in Greensboro, NC for a hybrid role. You will ensure system availability, respond to issues, and collaborate across teams to deliver technical solutions.

The ideal candidate has 3+ years in application support and strong SQL with ERP/MES experience. Responsibilities include incident management, troubleshooting complex software issues, and maintaining knowledge bases and documentation.

Qualifications

• At least 3 years in application or software support and technical operations.
• Strong SQL experience including complex queries and issue investigation.
• Experience supporting ERP/MES or similar manufacturing-focused platforms.

Responsibilities

• Provide technical support for enterprise applications and operations systems.
• Investigate issues, identify root causes, and implement resolutions.
• Manage incoming tickets and requests with defined response/resolution targets.
• Collaborate with internal teams and vendors on application and infrastructure challenges.
• Review incidents and develop long-term improvements for reliability.

Skills

SQL

Root cause analysis

Incident management

ERP/MES support

Troubleshooting

Communication skills

Tools

Jira

Job description

CyberCoders, Inc. is seeking an Application Support Engineer (SQL) in Greensboro, NC for a hybrid role. You will ensure system availability, respond to issues, and collaborate across teams to deliver technical solutions.

The ideal candidate has 3+ years in application support and strong SQL with ERP/MES experience. Responsibilities include incident management, troubleshooting complex software issues, and maintaining knowledge bases and documentation.