Application Support Engineer (SQL)

CyberCoders; Greensboro (NC); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

CyberCoders in Greensboro, NC is seeking an Application Support Engineer with SQL expertise to ensure system availability and deliver effective technical solutions. The role collaborates across teams to resolve issues and improve reliability in enterprise applications.

Ideal candidates bring 3+ years in application or software support, strong SQL, ERP/MES experience, and familiarity with Jira. Hybrid work model with competitive benefits is offered.

Qualifications

• At least 3 years of experience in application support, software support, technical operations, or a related field.
• Strong SQL experience with the ability to write complex queries and perform root cause analysis.
• Experience supporting ERP/MES or similar production-focused platforms.
• Proven ability to troubleshoot complex software issues in a business environment.
• Strong incident management and structured problem-solving skills.
• Familiarity with ticketing systems, preferably Jira.
• Excellent communication with technical and non-technical audiences.

Responsibilities

• Provide technical support for enterprise applications and operational systems.
• Investigate software issues, identify root causes, and implement resolutions.
• Manage incoming support tickets and service requests with defined response targets.
• Collaborate with internal teams and third-party vendors to address challenges.
• Review incidents and develop long-term solutions to improve reliability.
• Monitor application performance to identify issues before users are affected.
• Create and maintain support documentation and knowledge base articles.
• Participate in system testing and validation for updates and fixes.
• Support change management and minimize business disruption.
• Maintain compliance with security standards and audit requirements.

Skills

SQL expertise

ERP/MES experience

Incident management

Root cause analysis

Communication skills

Tools

VB.NET

C#

PowerShell

Python

Jira

Job description

Position Title: Application Support Engineer (SQL)
Location: Greensboro, NC (Hybrid)
Compensation: $75K - $90K per year

Position Overview

We are looking for an Application Support Engineer with a background in application support and SQL to play a key role in supporting and enhancing critical business applications. This position is responsible for ensuring system availability, responding to application-related issues, and working across teams to deliver effective technical solutions.

Key Responsibilities

• Provide technical support for enterprise applications and operational systems.
• Investigate software and system issues, identify root causes, and implement effective resolutions.
• Manage incoming support tickets and service requests while meeting established response and resolution targets.
• Work closely with internal teams and third-party vendors to address application and infrastructure challenges.
• Review recurring incidents and develop long-term solutions to improve system reliability.
• Monitor application performance and system functionality to identify potential issues before they impact users.
• Create and maintain support documentation, troubleshooting guides, and knowledge base articles.
• Participate in system testing and validation activities related to updates, enhancements, and bug fixes.
• Support change management initiatives and ensure updates are implemented with minimal business disruption.
• Maintain compliance with organizational procedures, security standards, and audit requirements.

Required Qualifications

• At least 3 years of experience in application support, software support, technical operations, or a related field.
• Strong SQL experience is essential, with the ability to write complex queries, investigate application issues, perform root cause analysis, and support business-critical ERP and MES applications.
• Experience supporting ERP/Manufacturing Execution Systems (MES) or similar production-focused platforms.
• Demonstrated success troubleshooting complex software issues in a business environment.
• Strong understanding of incident management and structured problem-solving methodologies.
• Familiarity with ticketing and issue management systems, preferably Jira.
• Strong interpersonal skills with the ability to communicate technical information to both technical and non-technical audiences.

Preferred Qualifications

• Experience supporting ERP platforms, particularly Microsoft Dynamics NAV or similar systems.
• Working knowledge of VB.NET, C#, or other object-oriented programming languages.
• Experience developing scripts or automations using PowerShell, Python, or related technologies.
• Background supporting manufacturing, industrial, engineering, or technology-based organizations.
• Understanding of application lifecycle management and software release processes.

Benefits

• Competitive Salary
• Medical insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays