Software Engineer II, CX & CCaaS on AWS

DIRECTV; Salt Lake City (UT); Remote; USD 111,000 - 202,000; Full time

Job summary

DIRECTV is seeking an IT Software Engineer 2 to design and deliver scalable, reliable CX orchestration features in a cloud-first environment. You’ll own end-to-end development, contribute to architecture decisions, and work across product, QA, design, and other engineering pods.

This remote role supports AWS, Genesys Cloud, and Salesforce Service Cloud, with a focus on CCaaS enterprise workflows. Ideal candidates have 3–5 years in software engineering and hands-on cloud-native CI/CD experience.

Qualifications

• 3–5 years of professional software engineering experience.
• At least 2 years focused on high-scale CCaaS or CX enterprise software.
• Experience with AWS Services and CI/CD pipelines for cloud-native deployments.
• Experience designing and building reliable workflows and integrations in major CRMs, specifically Salesforce.

Responsibilities

• Make informed technical decisions based on end-to-end impact, historical data, and prior experience within assigned domains.
• Take ownership of the development and design process for assigned systems or components, ensuring solutions are functional, scalable, and maintainable.
• Lead feature development efforts with minimal oversight from senior engineering staff.
• Collaborate daily with cross-functional teams (product, QA, design, and other engineering pods) to align on technical solutions and delivery timelines.
• Participate actively in code reviews, providing and incorporating constructive feedback to uphold software quality standards.
• Contribute to and maintain technical documentation, ensuring knowledge is captured and shared across the team.
• Troubleshoot and resolve moderately complex technical issues within a specific discipline or component set.
• Provide basic mentorship and guidance to junior engineers or less experienced team members.
• Support portions of larger team initiatives while independently leading smaller project components.
• Communicate progress, blockers, and risks to team leads in a timely manner to avoid schedule delays.

Skills

AWS

CI/CD

Salesforce

CCaaS

Software design

Tools

Salesforce Service Cloud

Genesys Cloud

AWS

Job description

DIRECTV is seeking an IT Software Engineer 2 to design and deliver scalable, reliable CX orchestration features in a cloud-first environment. You’ll own end-to-end development, contribute to architecture decisions, and work across product, QA, design, and other engineering pods.

This remote role supports AWS, Genesys Cloud, and Salesforce Service Cloud, with a focus on CCaaS enterprise workflows. Ideal candidates have 3–5 years in software engineering and hands-on cloud-native CI/CD experience.