CX & CCaaS Software Engineer II — Remote (AWS/Salesforce)

DIRECTV; Portland (ME); Remote; USD 111,000 - 202,000; Full time

Benefits offered by this job

Remote work

Job summary

DIRECTV is seeking an IT Software Engineer 2 to contribute to the development and reliability of CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce Service Cloud. This role emphasizes ownership of design and implementation with cross-functional collaboration.

You will lead features, review code, and mentor junior engineers while operating with moderate autonomy in a remote US environment (excluding Alaska).

Qualifications

• 3–5 years of professional software engineering experience.
• At least 2 years in CCaaS or CX enterprise software.
• Experience with AWS services and CI/CD pipelines.
• Experience designing workflows and integrations in Salesforce.
• Strong programming skills across multiple languages.
• Solid understanding of system design and architecture.

Responsibilities

• Make informed technical decisions based on end-to-end impact, historical data, and prior experience within assigned domains.
• Take ownership of the development and design process for assigned systems or components, ensuring solutions are functional, scalable, and maintainable.
• Lead feature development efforts with minimal oversight from senior engineering staff.
• Collaborate daily with cross-functional teams (product, QA, design, and other engineering pods) to align on technical solutions and delivery timelines.
• Participate actively in code reviews, providing and incorporating constructive feedback to uphold software quality standards.
• Contribute to and maintain technical documentation, ensuring knowledge is captured and shared across the team.
• Troubleshoot and resolve moderately complex technical issues within a specific discipline or component set.
• Provide basic mentorship and guidance to junior engineers or less experienced team members.
• Support portions of larger team initiatives while independently leading smaller project components.
• Communicate progress, blockers, and risks to team leads in a timely manner to avoid schedule delays.

Skills

Software engineering

CCaaS experience

Salesforce

AWS

CI/CD

Tools

Salesforce

AWS

CI/CD pipelines

Job description

DIRECTV is seeking an IT Software Engineer 2 to contribute to the development and reliability of CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce Service Cloud. This role emphasizes ownership of design and implementation with cross-functional collaboration.

You will lead features, review code, and mentor junior engineers while operating with moderate autonomy in a remote US environment (excluding Alaska).