Smile Experience Front Desk Coordinator

Smile Doctors Affiliate; Powell (OH); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

Paid time off and holidays

Brace discounts for family

Job summary

Capital City Orthodontic Specialists is seeking a Front Desk Coordinator to join our growing team. You will greet customers, verify insurance information, answer calls, and route inquiries to the appropriate staff.

You’ll manage check-ins, schedule appointments, print reminders, and handle payments or account resolutions with accuracy. The role supports marketing initiatives and fosters team involvement in a fast-paced orthodontic practice.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit and notify appropriate team members.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in and collect information from patients on first visit; verify insurance details.
• Notify clinicians of patient arrival and readiness; make or adjust appointments as needed.
• Print and send appointment reminders, school/work excuses; coordinate payments or account resolutions.
• Receive and store mail and shipments; drive internal marketing initiatives and encourage participation.

Skills

Verbal and written communication

Active listening

Customer service

Education

High School Diploma or equivalent

Job description

Capital City Orthodontic Specialists is seeking a Front Desk Coordinator to join our growing team. You will greet customers, verify insurance information, answer calls, and route inquiries to the appropriate staff.

You’ll manage check-ins, schedule appointments, print reminders, and handle payments or account resolutions with accuracy. The role supports marketing initiatives and fosters team involvement in a fast-paced orthodontic practice.