Patient Experience Front Desk Coordinator

Smile Doctors Affiliate; Columbus (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Plan

Paid time off

Paid holidays

Discounts on braces

Job summary

GO Orthodontics is seeking a Front Desk Coordinator I to join our growing team. This role welcomes patients, screens calls, verifies insurance, and schedules appointments to ensure a smooth flow of daily operations.

You will manage payments, update charts, and assist with mail and shipments while contributing to a friendly, patient-first environment. The perfect candidate has strong communication skills and administrative experience.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers and determine the nature of visit.
• Answer, screen, and route incoming calls; take messages as needed.
• Check in patients on first visit and verify insurance information.
• Print appointment reminders and school/work excuses as needed.
• Schedule appointments and update patient charts and information.
• Process payments and post to accounts; handle payments arrangements.
• Coordinate shipments, mail, and internal marketing initiatives.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

GO Orthodontics is seeking a Front Desk Coordinator I to join our growing team. This role welcomes patients, screens calls, verifies insurance, and schedules appointments to ensure a smooth flow of daily operations.

You will manage payments, update charts, and assist with mail and shipments while contributing to a friendly, patient-first environment. The perfect candidate has strong communication skills and administrative experience.