Front Desk Coordinator

Smile Doctors Affiliate; Powell (OH); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

Paid time off and holidays

Brace discounts for family

Job summary

Capital City Orthodontic Specialists is seeking a Front Desk Coordinator to join our growing team. You will greet customers, verify insurance information, answer calls, and route inquiries to the appropriate staff.

You’ll manage check-ins, schedule appointments, print reminders, and handle payments or account resolutions with accuracy. The role supports marketing initiatives and fosters team involvement in a fast-paced orthodontic practice.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit and notify appropriate team members.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in and collect information from patients on first visit; verify insurance details.
• Notify clinicians of patient arrival and readiness; make or adjust appointments as needed.
• Print and send appointment reminders, school/work excuses; coordinate payments or account resolutions.
• Receive and store mail and shipments; drive internal marketing initiatives and encourage participation.

Skills

Verbal and written communication

Active listening

Customer service

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?Capital City Orthodonitc Specialists is seeking a Front Desk Coordinator to join our growing team.How you’ll make us better:Greet and receive customers, determine nature of visit, and notify the appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Capital City Orthodontic Specialists?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.Pay Range: $15.75 - $19.35This is the perfect opportunity to grow with an expanding organization! Apply today!