Front Desk Coordinator

Smile Doctors; Powell (OH); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, life

Short/long-term disability

401(k)

Paid time off and holidays

Brace discounts for family

Job summary

Capital City Orthodontic Specialists is seeking a Front Desk Coordinator to greet patients, verify insurance, schedule visits, and handle payments. This role supports a fast-paced orthodontic practice and requires strong communication and organizational skills.

The ideal candidate has a High School diploma, an administrative background, and the ability to work collaboratively with clinicians and staff. Bilingual abilities are a plus, and a welcoming, people-first attitude is essential.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Responsibilities

• Greet and receive customers, determine nature of visit and notify the appropriate team member(s).
• Perform administrative duties and manage patient information.
• Verify insurance information and coordinate scheduling.
• Process payments and post to accounts; handle deposits.
• Print/print reminders and manage appointment reminders.

Skills

Effective communication

Verbal & written comprehension

Listening skills

Education

High School diploma or equivalent

Job description

Looking for a career that makes you smile? Capital City Orthodonitc Specialists is seeking a Front Desk Coordinator to join our growing team.

How You’ll Make Us Better

Greet and receive customers, determine nature of visit, and notify the appropriate team member(s). Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Capital City Orthodontic Specialists?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Pay Range: $15.75 - $19.35

This is the perfect opportunity to grow with an expanding organization!