SMI Case Manager: Recovery & Coordinated Care

La Frontera Arizona; Apache Junction (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Sign-on bonus up to $2000

Generous PTO

10 paid holidays per year

Medical plans

Dental plans

Life/AD&D and Long-term Disability

Tuition Reimbursement

Licensure Reimbursement

Elder Care assistance

Pet Insurance and more

Job summary

EMPACT-SPC, part of La Frontera Arizona, is hiring an SMI Case Manager in Apache Junction, AZ to assess and develop service plans for severely mentally ill consumers, coordinating care with families and providers.

The role requires BHT qualifications, strong communication, confidentiality, and teamwork; a sign-on bonus up to $2000 is available for a limited time, with comprehensive benefits and PTO.

Qualifications

• Must meet BHT requirements with either a bachelor’s degree or higher and one year of behavioral health experience OR an associate’s degree and two years of behavioral health experience OR a high school diploma AND four years of behavioral health experience.
• Excellent oral and written communication skills.
• Detail Oriented and strong organization skills.
• Able to be flexible with workload and availability.
• Strong internal and external customer service skills.
• Ability to exercise independent judgment and maintain appropriate professional boundaries.
• Ability to maintain strict confidentiality.
• Strong clinical and therapeutic skills and the ability to accurately document events, provide detailed records for members/clients and work with a multidisciplinary team.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.

Responsibilities

• Work collaboratively with the clinical team to engage, educate, communicate, and coordinate care with the consumer, their family, behavioral health, medical and dental providers, community resources, and others in ensuring that all services prescribed in the individualized service plan are implemented.
• Provide assistance in maintaining, monitoring, and modifying covered behavioral and medical health services.
• Provide brief telephone or face to face interactions with a person, family, or other involved party for the purpose of maintaining or enhancing a person’s functioning.
• Serve as a point of contact to ensure ongoing collaboration including the communication of appropriate clinical information with other involved parties including medical integration as appropriate and coordination of care with a person’s family, behavioral and general medical and dental health care providers, community resources, and other involved supports.
• Ensure the provision of all covered services identified on the service plan; referrals to community resources as appropriate and coordination of care activities related to continuity of care between levels of care and across multiple providers, services and supports.
• Provide outreach and follow-up of services including, but not limited to, integrated care, crisis, and missed appointments to ensure adequate resources are available and in place.
• Provide transportation to the consumer as appropriate and determined by the clinical team.
• Perform all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty evaluations.
• Collaborate with the person and his/her family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option.
• Maintain the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process.
• Provide continuous evaluation of the effectiveness of treatment through the ongoing assessment of the person and input from the person and relevant others resulting in modification to the service plan as necessary.
• Adhere to the agency's policies and procedures and comply with the standard of care for service delivery.
• Perform additional related duties as assigned by Director.

Skills

Oral and written communication

Detail oriented

Customer service

Bilingual Spanish (plus)

Independent judgment

Education

Bachelor’s degree or higher + 1 year behavioral health experience

Associate’s degree + 2 years behavioral health experience

High school diploma + 4 years behavioral health experience

Tools

Microsoft Office

Job description

EMPACT-SPC, part of La Frontera Arizona, is hiring an SMI Case Manager in Apache Junction, AZ to assess and develop service plans for severely mentally ill consumers, coordinating care with families and providers.

The role requires BHT qualifications, strong communication, confidentiality, and teamwork; a sign-on bonus up to $2000 is available for a limited time, with comprehensive benefits and PTO.