SMB Retention Account Manager—Growth & Strategy

Square; San Francisco (CA); On-site; USD 56,000 - 85,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning benefits

Job summary

Square in San Francisco seeks a Retention Account Manager to partner with SMB owners, reduce churn, and expand long-term value of the platform. You’ll engage clients at critical moments, leverage negotiation and product knowledge, and act as a trusted advisor to turn challenges into growth opportunities.

You’ll thrive guiding entrepreneurs toward stability and scale, with teammates across Sales, Support, Product, and Analytics to refine retention playbooks and unlock shared success.

Qualifications

• 5+ years in Sales, Account Management, or related field.
• Proven ability to discover and close retention and growth opportunities.
• Experience managing a sales pipeline to hit revenue targets.
• Strong negotiation and financial literacy skills.
• Excellent storytelling and vision-setting abilities.
• Outstanding organizational, analytical, written, and verbal communication.
• Passion for how new technologies serve small to mid-size businesses.

Responsibilities

• Retain a multi-million dollar client base.
• Understand SMB customer needs across verticals.
• Deploy retention strategies to reduce churn and grow contracts.
• Address customer concerns and competitive threats strategically.
• Improve retention motions with product, operational, and market insights.
• Collaborate with Sales, Support, Product and Analytics to future-proof retention.

Skills

Sales/Account Mgmt

Retention & growth

Pipeline management

Negotiation & financial literacy

Storytelling & vision

Org, analytics, comms

Tech for SMBs

Job description

Square in San Francisco seeks a Retention Account Manager to partner with SMB owners, reduce churn, and expand long-term value of the platform. You’ll engage clients at critical moments, leverage negotiation and product knowledge, and act as a trusted advisor to turn challenges into growth opportunities.

You’ll thrive guiding entrepreneurs toward stability and scale, with teammates across Sales, Support, Product, and Analytics to refine retention playbooks and unlock shared success.