Remote SMB Retention Account Manager

Block, Inc.; San Francisco (CA); On-site; USD 56,000 - 85,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Block, Inc. is seeking a Retention Account Manager to partner with SMB owners across the United States and help them rediscover the value of our platform.

You will engage at key moments, apply retention strategies to reduce churn, and turn challenging moments into growth opportunities. You will be responsible for retaining a multi-million dollar client base, understanding SMB needs across verticals, and collaborating with Sales, Support, Product and Analytics to future-proof our retention

Qualifications

• 5+ years experience in Sales, Account Management, or related field.
• Experience discovering and closing both retention & growth opportunities.
• Experience successfully managing a pipeline to achieve revenue targets.
• Excellent organizational, analytical, written, and verbal communication skills.
• Passion and knowledge about how new technologies can help better serve small and medium size businesses.

Responsibilities

• Be responsible for retaining a multi‑million dollar client base
• Understand SMB customer needs across all verticals
• Deploy retention strategies to mitigate churn and increase contract adoption
• Strategically address customer concerns and competitive threats
• Help evolve our retention motion through insights on product, operational, and competitive gaps
• Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies

Skills

Sales experience

Account management

Pipeline management

Communication skills

Retention strategy

Job description

Block, Inc. is seeking a Retention Account Manager to partner with SMB owners across the United States and help them rediscover the value of our platform.

You will engage at key moments, apply retention strategies to reduce churn, and turn challenging moments into growth opportunities. You will be responsible for retaining a multi-million dollar client base, understanding SMB needs across verticals, and collaborating with Sales, Support, Product and Analytics to future-proof our retention