Strategic SMB Account Manager: Retention & Growth (Remote)

Tech Sales Jobs; New York (NY); Vor Ort; USD 118.000 - 148.000; Vollzeit

Benefits dieser Stelle

Equity in a fast-growing company

401(k) match

Parental leave

Medical, dental, vision

Wellbeing stipend

Zusammenfassung

Handshake is hiring an SMB/ Mid-Market Account Manager to own the commercial relationship and growth strategy for a portfolio of approximately 75–130 customers. You will manage renewals, forecast opportunities, and drive expansion across multiple product lines.

You will partner with Customer Success, Sales, RevOps, Product, Support, Finance, and Legal to mitigate risk, align stakeholders, and deliver measurable business impact.

Qualifikationen

• 2+ years of experience in Account Management, Customer Success, Sales, Renewals, or another customer-facing B2B SaaS role.

Aufgaben

• Own commercial strategy across a portfolio of 75–130 SMB/Mid-Market customers with focus on GRR, NRR, renewals and expansion.
• Develop and execute strategic account plans to identify priorities, retention risks and growth opportunities.
• Proactively manage renewals from strategy through negotiation and close.

Kenntnisse

Account management

Renewals

Expansion selling

Stakeholder management

Negotiation

Forecasting

Cross-functional collaboration

Jobbeschreibung

Handshake is hiring an SMB/ Mid-Market Account Manager to own the commercial relationship and growth strategy for a portfolio of approximately 75–130 customers. You will manage renewals, forecast opportunities, and drive expansion across multiple product lines.

You will partner with Customer Success, Sales, RevOps, Product, Support, Finance, and Legal to mitigate risk, align stakeholders, and deliver measurable business impact.