SMB Retention & Growth Manager

CoinBucha; San Francisco (CA); Hybrid; USD 56,000 - 84,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning support

Job summary

Block, Inc. is seeking a Retention Account Manager to partner with SMB business owners across the United States, reducing churn and driving long-term partnerships. You will use product knowledge and negotiation to turn challenging moments into growth opportunities.

You will thrive in this role if you enjoy storytelling, playbooks, and tough conversations that help customers move forward. A strong track record in retention and growth sales is highly valued.

Qualifications

• 5+ years of experience in sales, account management, or related field.
• Experience discovering and closing retention and growth opportunities.
• Experience managing a pipeline to achieve revenue targets.
• Excellent organizational, analytical, written, and verbal communication skills.
• Passion and knowledge about how new technologies can help better serve small and medium size businesses.

Responsibilities

• Be responsible for retaining a multi-million dollar client base.
• Understand SMB customer needs across all verticals.
• Deploy retention strategies to mitigate churn and increase contract adoption.
• Strategically address customer concerns and competitive threats.
• Help evolve our retention motion through insights on product, operational, and competitive gaps.
• Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies.

Skills

Sales & Account Management

Retention & Growth

Pipeline Management

Communication skills

Technology for SMBs

Job description

Block, Inc. is seeking a Retention Account Manager to partner with SMB business owners across the United States, reducing churn and driving long-term partnerships. You will use product knowledge and negotiation to turn challenging moments into growth opportunities.

You will thrive in this role if you enjoy storytelling, playbooks, and tough conversations that help customers move forward. A strong track record in retention and growth sales is highly valued.