Remote SMB Retention Account Manager

Block; EE. UU.; A distancia; USD 56.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Descripción de la vacante

Block, Inc. is seeking a Retention Account Manager to partner with SMB business owners across the United States, helping them rediscover the value of our platform.

In this role, you'll engage at critical moments, apply retention strategies to reduce churn and grow contract adoption, serving as a trusted advisor with strong product knowledge and negotiation skills. Join a team that values curiosity, resilience, and mutual success for clients and stakeholders.

Formación

• 5+ years experience in Sales, Account Management, or related field.
• Experience discovering and closing both retention & growth opportunities
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent negotiation & financial literacy skills
• Excellent storytelling & vision setting skills
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses

Responsabilidades

• Be responsible for retaining a multi-million dollar client base
• Understand SMB customer needs across all verticals
• Deploy retention strategies to mitigate churn and increase contract adoption
• Strategically address customer concerns and competitive threats
• Help evolve our retention motion through insights on product, operational, and competitive gaps
• Work with our Sales, Support, Product and Analytics, teams to future proof our retention strategies

Conocimientos

Sales & Account Management

Negotiation

Storytelling

Communication

Analytics

Financial literacy

Descripción del empleo

Block, Inc. is seeking a Retention Account Manager to partner with SMB business owners across the United States, helping them rediscover the value of our platform.

In this role, you'll engage at critical moments, apply retention strategies to reduce churn and grow contract adoption, serving as a trusted advisor with strong product knowledge and negotiation skills. Join a team that values curiosity, resilience, and mutual success for clients and stakeholders.