SMB Retention Account Manager - Growth & Churn Expert

Block; San Francisco (CA); Remote; USD 56.000 - 85.000; Vollzeit

Benefits dieser Stelle

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning support

Zusammenfassung

Block is seeking a Retention Account Manager to partner with SMBs across the United States, helping customers realize value from our platform. You’ll engage at critical moments, apply retention strategies to reduce churn, and turn challenges into growth opportunities as a trusted advisor.

You should have 5+ years in Sales or Account Management, a proven track record closing retention and growth opportunities, and strong analytical and communication skills.

Qualifikationen

• 5+ years in Sales, Account Management, or related field.
• Proven experience discovering and closing retention & growth opportunities.
• Experience managing a pipeline to achieve revenue targets.

Aufgaben

• Be responsible for retaining a multi-million dollar client base
• Understand SMB customer needs across all verticals
• Deploy retention strategies to mitigate churn and increase contract adoption
• Strategically address customer concerns and competitive threats
• Help evolve our retention motion through insights on product, operational, and competitive gaps
• Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies

Kenntnisse

Retention management

Pipeline management

Analytical skills

Communication

SMB experience

Jobbeschreibung

Block is seeking a Retention Account Manager to partner with SMBs across the United States, helping customers realize value from our platform. You’ll engage at critical moments, apply retention strategies to reduce churn, and turn challenges into growth opportunities as a trusted advisor.

You should have 5+ years in Sales or Account Management, a proven track record closing retention and growth opportunities, and strong analytical and communication skills.